RETURNS FOR CUSTOM MADE ITEMS
*We do not accept returns on special order items*
You may return NEW, UNOPENED items by Scentsationals By Ms. Carmen within 10 days of receipt for replacement or store credit ONLY. Due to the delicate nature of our product, we cannot accept returns on opened/used items.
When shipping orders back, please make sure that you pack things as well as we ship them to you. We reserve the right to refuse returns and all decisions made by us are final.
NO UNAUTHORIZED RETURNS WILL BE ACCEPTED OR CREDITED.
We do not offer a return if you don't like the scent, color or container. We have product samples that you can special order before you make a purchase for a full size item, so please keep that in mind if you would like to try a new product first.
There will be a 25% restocking fee on ALL returns that meet the return criteria.No Exceptions.
ScentSationals By Ms. Carmen is not responsible for the products you misuse.
By using our products, you accept all liability for your misuse of the product.
By using our products, you accept responsibility and liability for your misuse of the product