ScentSationals By Ms. Carmen - Returns/Payment Policies
ScentSationals By Ms. Carmen - "Aromatherapy At It's Best"
For all orders, payment is due in full at the time of order. We are a small business and our products are shipped within 24-48 hours at the time of your order. Payment must be made via Visa/Mastercard and Paypal. Money Orders, Cashier's Checks, Personal Checks have to clear before any items are shipped. If you have a rush or need it by a certain time, you MUST contact us, so we can accomodate you, otherwise you can be assured that you will get your order in the specified turnaround time.
*We do not accept returns on special order items*
You may return NEW, UNOPENED items by Scentsationals By Ms. Carmen within 10 days of receipt for replacement or store credit ONLY. Due to the delicate nature of our product, we cannot accept returns on opened/used items.
Call 773-933-1440 or email before returning any product. Any returns without personal contact will not be honored.
When shipping orders back, please make sure that you pack things as well as we ship them to you. We reserve the right to refuse returns and all decisions made by us are final.
We do not offer a return if you don't like the scent, color or container. We have product samples that you can special order before you make a purchase for a full size item, so please keep that in mind if you would like to try a new product first.
There will be a 25% restocking fee on ALL returns that meet the return criteria.No Exceptions.
ScentSationals By Ms. Carmen is not responsible for the products you misuse. 
By using our products, you accept all liability for your misuse of the product. 
By using our products, you accept responsibility and liability for your misuse of the product
Because of the delicate nature of our bath & body products, we do not
accept returns on Custom, used or
opened items. If you think you would like to try samples before you buy, please email us at scentsationalsbymscarmen for sample scents we have
available on all products
Open and inspect the merchandise as soon as you get your delivery. We need to be notified IMMEDIATELY when there is damage to a shipment. We also require you to keep box, packing material & products intact so when the claim is filed, the inspector can come and take pictures or take the package back with them to the delivery facility.
A claim of freight damage must be reported within 24 hours of delivery. The claim must be made to the freight carrier and to ScentSationals By Ms. Carmen. We guarantee that all products leave our warehouse packed safely. However, damages do occasionally happen during transit.
If any errors or shortages occur on our part, you have 48 hours from the reception of your order to contact us so we may correct the situation. Any claims made after that will be denied, so please inspect your package carefully upon receipt. If an error or shortage does occur, we will correct it immediately.